Everything you need to sign in, find documents and products, and get support.
Go to the portal sign-in page and log in with your email and password, or choose "Continue with Google". Access is by invitation, so use the email address your invitation was sent to.
Accept the invitation email, then create your account from the sign-in page ("Create one"). Enter the one-time code sent to your email to verify your address.
Select "Forgot password?" on the sign-in page and follow the link sent to your email.
The first time you sign in you may be asked to accept the Partner Platform Terms and to sign any agreements assigned to your company. You must complete these before you can use the portal. A record of each acceptance is kept for audit purposes.
For your protection you are signed out automatically after a period of inactivity. Use the Sign out button at the bottom of the left menu when you are finished, especially on shared computers.
The Dashboard is your home page. It shows your partner company details (tier, level and region), quick links, the latest announcements and featured resources.
Open Resources to see product documentation, sales enablement, marketing materials, technical guides, support documents, training videos and case studies. Use the category buttons to narrow the list.
Type in the search box to find a resource by title or description.
Select Download to get a file, or "View page" to open an external link. Training videos are grouped under the Training Videos category.
The Document Library (under Technical Support) lists documents grouped by category, with search, for quick access to guides and manuals.
Launch Kit lists the latest installers and product releases. Each item shows the version, release date, what is new, and a download button.
Price books are available from Resources. You will see general price books for your tier, level and region, plus any partner-specific discount books prepared for your company.
Announcements include company news, product releases, policy updates and newsletters. Filter by type, and open attachments where provided. You may also receive an email when a new announcement is published.
The Technical Support page lists the email addresses and phone numbers for US Government customers and for all other customers, plus customer service contacts and answers to frequently asked questions.
Support Terms & Conditions explain service levels, priority definitions, return (RMA) policy and what support does and does not cover.
Product Lifecycle shows the end-of-life and end-of-support dates for each product. Search or pick a product group to find yours.
Open Profile from the left menu to update your personal details. If your account is linked to a partner company, you can also review and update your company information.
If you cannot sign in, see a message that your account is not registered, or are missing documents you expect to see, contact your portal administrator. They can check your invitation, company assignment and role.
For product or technical questions, use the contact details on the Technical Support page.